Full-fledged Conversational Interface Platform
84% Faster Responses
AI Engine answers any question or request in mere seconds, compare that to minutes or even hours of your current support.
AI Engine does not get tired or sick, it is always there to answer your customers’ questions, no matter what the situation is.
Only 1 hour for integration
AI Engine connects to your website and any other content you have, and automatically reads everything, and within an hour it is ready to answer the questions.
Integrate with APIs and Tools
MetaDialog can work easily with whatever tools you’re using, including Mailchimp, Zapier, Apify, Amplitude and many, many more.
Personalization and customization
How it works
In just one click connect to all of your content, import data from your website, databases, documents and CRM.
AI Engine automatically processes your content into conversational knowledge, it reads everything and understands it on a human level.
Your customers are being addressed in real time, AI Engine answers their questions and helps them with anything they need through a chat conversation.
MetaDialog’s conversational interface understands any question or request, and responds with a relevant information automatically. You dont need to waste your time designing or coding anything.
Faster to find an answer to
your customers questions
Concerns of customers
to start serving your customers
Our Clients Feedback
Igor ShabanovFozzy COO
“We are satisfied with Metadialog's job. Now our customer support staff focuses on more important tasks while chatbot is quickly processing requests, reducing the waiting time. A great benefit is analytics for monitoring session results and effectiveness. Now we are adapting the product to the wider range of services and have plans to add functionality to boost our company.”
Valeriia KupreichukBrand Manager at Jiji
“Implementing the AI engine improved the customer interaction process and reduced the waiting time for a response. Also, we were able to increase the support service's efficiency without hiring new employees. The Metadialog team improved the performance of our business effortlessly and quickly. We are grateful to the developers for adjusting and adapting the product to our business needs.”
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Save time on support today!
Didn't find an answer to your question? Ask the chatbot on the right side of the screen.
- How MetaDialog replies when it doesnt know the answer?
We have an internal confidence score to determine where the system should and should not answer the question. When MetaDialog doesnt know the answer, it escalates the question to a human agent.
- How MetaDialog handles sensitive topics (i.e. subscription cancellation requests)?
MetaDialog is a flexible system and can be tailored to your business process. We can configure the system to always redirect sensitive topics or to answer such questions with predefined templated replies. We can ask users questions to collect more data and then escalate to a human agent. Its all quite flexible, to say the least.
- Can it answer “where is my order” questions?
The short answer is “yes”! MetaDialog can connect to databases and third-party APIs in real-time, which enables the system to get the data from your database about the order and the information from delivery companies about shipment tracking.
- What types of data can MetaDialog be trained on?
Any data will go, providing it is text. We can use links to your help section or FAQ and scan all the nested links automatically, upload PDFs, DOCs, CSVs, XMLs, the history of previous conversations, connect APIs or databases, and so on. We can also tag the documents so that the answers will depend on the users category (i.e. employees and external customers or free and paid users).
- My help center is being updated constantly. How to add new or updated data?
Our platform allows you to upload the data yourself. However, we can help you to update the knowledge base. We can also schedule rescanning and retraining automatically, i.e. “download the internal customer support manuals from a GDrive folder every week and update the system.”
- How MetaDialog integrates into our customer support software?
There is no need to change anything on your end. MetaDialog can connect easily via API to your Intercom, Zendesk, Livechat or any other support software. It also works with social media, so we can reply to Facebook, Twitter, or Instagram comments and DM. Moreover, we can set up our own chat widget (if necessary) or work with raw emails. The only thing needed is an API that enables us to read, write and transfer conversations to human agents.
- Can it answer social media comments and direct messages?
- If we see that the answer needs to be corrected, what should we do?
Our platform allows you to mark incorrect answers and point out the correct data source. Usually, 1-2 corrections are sufficient for the system to pick up the right answer. Also, our integration team will help to fix bugs whenever they take place.
- We have a specific flow. Can we adjust the bot to our business processes?
MetaDialog is a flexible system that can be tailored to match your process. Some flows may require a bit of custom development on our end; for instance, in order to execute the “always escalate questions from VIP customers” rule, we need to receive this data somehow.
- How the system goes live? And how to ensure that our customers will be happy with the replies?
When the bot and the integration are ready, it’s usually a good idea to roll out gradually, starting with 10-15% of inquiries, fixing the bugs, and filling the gaps in the data sources. Once ready, the system covers 100% of the inquiries, and on average, our customers get >80% of customer support automation.
- You charge per API request. What is a “request”?
A request is a pair of a question and an answer. An average inquiry may consist of 3-4 message exchanges between a user and an agent (so-called “conversation depth”). We don’t charge for the questions where MetaDialog doesn’t know the answer.
- Do you charge a setup fee?
No, we don’t charge a setup fee, provided there are no complex custom flows.
- Where are your servers located?
We have servers in the EU and the US, and can store your data depending on your location preferences.
- How do you comply with GDPR requirements?
Legal-wise, we sign a Data Processing Agreement (DPA), while tech-wise, we comply with all the rules required by GDPR regulation.
- How will you handle our customers personal information?
All the conversations are stored securely on our servers in separate customer silos. However, we can add an additional layer of privacy here by erasing all the conversations from our servers or setting up a special so-called “AI redactor” module that will remove all personal information from the conversation texts. It can also be installed on-premise, so the personal data will never leave your servers.