Best practices to increase customer engagement with Conversational AI from MetaDialog
Digital assistant MetaDialog helps you retain existing customers and attract new clients by sending one-time messages or organizing a full-fledged integrated campaign that encourages customers to take action – inside and outside your application.
AI engine offers such options to interact with buyers:
Onboarding
You can keep users informed with helpful messages and virtual product demonstrations while increasing customer satisfaction and retention.
Announcements
Update and announce additional features in your app, outside your app, and wherever your customers are. You will increase the implementation of features, the number of event subscriptions, etc.
Surveys
You may send contextual surveys to your customers to get information about where they prefer to perform their activities — on the web, on mobile devices, or in your app. Then automatically implement those ideas.
Proactive support
Proactively offer product tips, updates, and insights, resolving customer issues before they arise. It's an excellent option to increase the level of loyalty.
Re-engagement
Remember to send customers emails and mobile push messages to get them back to your product, or use targeted in-app messages to enjoy certain useful features again.
For in-product messages most popular variants of the communication:
Chats and posts
Share automated messages in quick private conversations or use attention-grabbing messages to inform customers of important updates.
Product tours
Guide customers through your app with step-by-step messages for a superior experience.
Chatbots
Grow your customer base with bots that answer common questions, gather helpful information about customers, and more.
Reach out to your customers
without disturbing them: fully customizable banners work well at the top or bottom of your app or website.
In-app surveys
Collect and automatically process the most valuable customer data.
Work with mobile devices includes:
Push notifications
Help you bring inactive customers back to your app or share new features and promotions.
Mobile carousels
Communicate updates, request app permissions, and offer promotions with fully customizable mobile screens that match the look and feel of your app.
Mobile surveys
Send contextual surveys to your customers whether they are on your desktop or mobile site. We help you connect with buyers in the most suitable way and automatically act on your findings.
Techniques for customer engagement through email
Send personalized and automated emails as a one-off or as part of an ongoing campaign.
Fallback messages
Ensure that messages within the product still reach your customers even when offline.
Email Surveys
Send surveys via email and then save customer responses to learn more about them.
Dynamic Content
Increase customer engagement by sending targeted, personalized emails.
The core functionality of an AI engine scalable for your business
Series
Create cohesive messages across multiple channels, inside and outside your app, using MetaDialog's visual campaign builder.
Split testing
Test individual posts or whole series to see which types of campaigns are the most effective.
Advanced targeting
Target customers based explicitly on who they are and how they interact with your product and messages.
Apps & Integrations
Utilize apps in your posts to collect data like NPS and connect the MetaDialog to the rest of your tech stack with our prebuilt integrations.
Advantages of using MetaDialog AI for customer engagement
Quick problem-solving assistance and effective guidance will keep your customers happy and returning.
Chatbots remember answers and quickly process large amounts of data. Customer details and history are easily loaded into CRM systems, which means your chatbot will speak to customers by name and with background knowledge.
is easy to integrate
The flexible infrastructure of digital assistants means they are easy to integrate with other channels to increase engagement.