Customer Experience

AI for Customer Experience (CX): A CMO Guide to AI
In the swiftly shifting landscape of 2024, the Chief Marketing Officer (CMO) faces…
Hugh O'Neal
March 18, 2024
Customer Support Executive Interview Series
Lindsay’s LinkedIn: https://www.linkedin.com/in/lindsaylebensohn/ Welcome to our Customer Support Interview Series. Throughout the series…
Martin Sorohan
October 3, 2023
AI for Customer Experience (CX): A CMO Guide to AI: image 1
Successful businesses all around the globe are adopting AI-powered customer service as the…
Lora James
August 8, 2023
Power of chatbots
The new era of digital technologies brings new possibilities that businesses worldwide could…
Hugh O'Neal
July 19, 2023
The Golden Metrics: 5 KPIs Every Customer Support Leader Should Keep an Eye On
Introduction: In all industries, whether selling a service or a product, one factor…
Martin Sorohan
July 4, 2023
Metadialog
Many people think chatbots and conversational AI are the same. It is a…
Lora James
February 13, 2023
Metadialog
Fast and efficient customer service is the secret of their loyalty to your…
Clark Finley
February 9, 2023
AI for Customer Experience (CX): A CMO Guide to AI: image 2
Organizations are turning to AI to bridge the gap as demand for improved…
Hugh O'Neal
October 28, 2022
AI for Customer Experience (CX): A CMO Guide to AI: image 3
Until the 80s and 90s, most companies had to hire administrators to answer…
Hugh O'Neal
October 7, 2022
AI for Customer Experience (CX): A CMO Guide to AI: image 4
If you’ve just started looking for a customer support tool or have been…
Hugh O'Neal
September 30, 2022
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