Customer Experience

How Generative AI is Transforming Customer Experience
Today’s customers demand a service experience that is both responsive and proactive, with…
Hugh O'Neal
April 24, 2024
How Actually Using AI for Customer Support Agents?
AI profoundly influences the daily operations of customer service agents—it reduces workload and…
Hugh O'Neal
April 18, 2024
AI for Customer Experience (CX): A CMO Guide to AI
In the swiftly shifting landscape of 2024, the Chief Marketing Officer (CMO) faces…
Hugh O'Neal
March 18, 2024
Customer Support Executive Interview Series
Lindsay’s LinkedIn: Welcome to our Customer Support Interview Series. Throughout the series…
Martin Sorohan
October 3, 2023
How Generative AI is Transforming Customer Experience (CX)?: image 1
Successful businesses all around the globe are adopting AI-powered customer service as the…
Lora James
August 8, 2023
Power of chatbots
The new era of digital technologies brings new possibilities that businesses worldwide could…
Hugh O'Neal
July 19, 2023
The Golden Metrics: 5 KPIs Every Customer Support Leader Should Keep an Eye On
Introduction: In all industries, whether selling a service or a product, one factor…
Martin Sorohan
July 4, 2023
Many people think chatbots and conversational AI are the same. It is a…
Lora James
February 13, 2023
Fast and efficient customer service is the secret of their loyalty to your…
Clark Finley
February 9, 2023
How Generative AI is Transforming Customer Experience (CX)?: image 2
Organizations are turning to AI to bridge the gap as demand for improved…
Hugh O'Neal
October 28, 2022
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