Engineering & AI

How Actually Using AI for Customer Support Agents?
AI profoundly influences the daily operations of customer service agents—it reduces workload and…
Hugh O'Neal
April 18, 2024
How Conversational AI Transforming the eCommerce Industry
The ecommerce sector has grown exponentially over the past decade, with online retail…
Hugh O'Neal
April 5, 2024
A Guide to Measuring ROI of Generative AI Investments
Generative AI has become a sensation in the business realm. It makes headlines…
Hugh O'Neal
April 3, 2024
Generative AI for Enterprise: Benefits and Limitations
Generative AI could transform how today’s companies function, innovate, or interact with customers….
Hugh O'Neal
March 27, 2024
A CIO and CTO Guide to Generative AI
Breakthrough discoveries frequently make news in the rapidly evolving field of generative AI….
Hugh O'Neal
March 21, 2024
AI for Customer Experience (CX): A CMO Guide to AI
In the swiftly shifting landscape of 2024, the Chief Marketing Officer (CMO) faces…
Hugh O'Neal
March 18, 2024
How Does Artificial Intelligence (AI) and Automation Impact Businesses in 2024?
In a rapidly evolving business environment, adding artificial intelligence (AI) tools to workflow…
Hugh O'Neal
March 13, 2024
Why Small Large Language Models May be Better: AI Language Models Need to Shrink
In the fast-growing generative artificial intelligence (genAI) industry, the size of language models…
Hugh O'Neal
March 11, 2024
How Can an AI Chatbot Help in Creative Thinking?
Although creative thinking and artificial intelligence may appear mutually exclusive, they may complement…
Hugh O'Neal
February 9, 2024
The Impact of Large Language Models in Finance
When it comes to applying technical innovations, the financial sector is a trailblazer….
Hugh O'Neal
February 2, 2024
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