Customer Service

How Actually Using AI for Customer Support Agents?
AI profoundly influences the daily operations of customer service agents—it reduces workload and…
Hugh O'Neal
April 18, 2024
How are Chatbots Helping Small Businesses Today?
As a business owner, you’ve probably come across chatbots and their potential benefits….
Hugh O'Neal
April 15, 2024
Generative AI for Enterprise: Benefits and Limitations
Generative AI could transform how today’s companies function, innovate, or interact with customers….
Hugh O'Neal
March 27, 2024
AI for Customer Experience (CX): A CMO Guide to AI
In the swiftly shifting landscape of 2024, the Chief Marketing Officer (CMO) faces…
Hugh O'Neal
March 18, 2024
Customer Support Executive Interview Series
Lindsay’s LinkedIn: https://www.linkedin.com/in/lindsaylebensohn/ Welcome to our Customer Support Interview Series. Throughout the series…
Martin Sorohan
October 3, 2023
How Actually Using AI for Customer Support Agents?: image 1
Exceptional customer service sets you apart in the competitive fintech landscape. Around 33%…
Hugh O'Neal
September 11, 2023
How Actually Using AI for Customer Support Agents?: image 2
Good customer service is very important to modern organizations. The firm expands, and…
Todd Chapman
July 27, 2023
The Golden Metrics: 5 KPIs Every Customer Support Leader Should Keep an Eye On
Introduction: In all industries, whether selling a service or a product, one factor…
Martin Sorohan
July 4, 2023
Metadialog
Artificial intelligence research is surrounded by speculation, apprehension, and rumors. All facets of…
Todd Chapman
March 13, 2023
How Actually Using AI for Customer Support Agents?: image 3
When you order delivery of goods, what is vital to you? Most people…
Hugh O'Neal
February 15, 2023
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