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Virtual Receptionist Overview: Benefits and Best Practices
Firms often face situations where potential clients call after hours. There are two…
Hugh O’Neal
June 12, 2025
Business
Customer Experience
Customer Service
Improving Customer Satisfaction (CSAT) Scores with Generative AI
Building customer relationships is just as critical as marketing promotion or cost optimization….
Hugh O’Neal
June 6, 2025
Customer Service
Retail
Sales
How AI is Revolutionizing the CPG (Consumer Packaged Goods) Industry?
According to Towards Packaging, the global consumer packaged goods (CPG) market is expected…
Hugh O’Neal
May 16, 2025
Business
Chatbots
Customer Experience
Customer Service
How do AI Agents Handle Complex Customer Inquiries
Customer inquiries are a window into what your clients are thinking. When someone…
Hugh O’Neal
May 2, 2025
Customer Experience
Customer Service
AI Trends Driving Conversational Experiences For Customers
AI is not here to take our jobs away—it is here to strengthen…
Hugh O’Neal
April 11, 2025
Business
Chatbots
Customer Service
What Is Speech Recognition in AI?
The development of Artificial Intelligence (AI) resulted in increased process automation. Companies deploy…
Hugh O’Neal
April 4, 2025
Chatbots
Customer Experience
Customer Service
Unlocking the Voice of Customer (VoC) With AI
Imagine knowing exactly what your clientele think and what kind of services they…
Hugh O’Neal
March 6, 2025
Business
Customer Experience
Customer Service
Marketing
The AI Revolution in Customer Insights with Examples
Understanding clientele, with their wishes and anticipations, is the driving force for business…
Hugh O’Neal
February 28, 2025
Business
Chatbots
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How to Improve Customer Experiences with AI Voice Chatbot?
Customer expectations have evolved dramatically with the progress of IoT and the overall…
Hugh O’Neal
February 21, 2025
Business
Chatbots
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Financial Industry
The Ways AI is Revolutionizing the Retail Banking Industry
The usage of artificial intelligence (AI) technology in the financial industry helps organizations…
Hugh O’Neal
January 22, 2025
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