Welcome to MetaDialog
Imagine if a computer did part of your work with customers. Some intelligent computers can work as information on your site or answer customer calls… Fascinating, isn’t it? But this is no longer a fantasy but reality: modern chatbots using NLP are no longer different from people. And this is thanks to the introduction of
Until the 80s and 90s, most companies had to hire administrators to answer and transfer calls to the help desk. Administrators answered basic questions, took messages, or referred clients to staff members who could provide alternative assistance. As the speech recognition technology revolution unfolded, more and more companies were able to free up jobs and
If you’ve just started looking for a customer support tool or have been utilizing one for a while, chances are you know about both Zendesk and Intercom. The former is one of the oldest and most trusted customer service solutions, while the latter sets the bar high in aspects of innovative and out-of-the-box features. So,
Revolutionize the way you interact with customers.
If you’re a streamer on Twitch, YouTube, or Facebook, you know that using chatbots may be an excellent way to automate tasks and engage with your audience. In this article, we discuss the most popular Streamlabs chatbot commands. With these commands, you can moderate the channel during a live stream and manage various automated processes
AWS Chatbot is an interactive agent that simplifies controlling, managing and troubleshooting AWS workloads in chat channels. With AWS Chatbot, you may receive alerts, run commands to get diagnostic information, set up AWS resources, and initiate workflows. With several clicks, you can receive AWS notifications and execute AWS Command Line Interface (CLI) commands from chat
Chatbots are developed using advanced technologies that often come from artificial intelligence. However, the basic architecture of the dialog interface understood as a general block diagram, is not difficult to understand. Programmers use Java, Python, NodeJS, PHP, etc., to create a web endpoint that receives information from platforms like Facebook, WhatsApp, Slack, and Telegram. We
Quality customer service software will put your help desk in the best position. They will stay better organized with less workload. Live agents will have more time to problem-solve and deliver remarkable experiences. Your employees get what they need when they answer the phone or chat. Your clients wait less and never have to repeat
As we dive into the world of technology and digitalization, it is essential to understand the benefits of what lies ahead. Artificial intelligence and machine learning are the basis of a radically new approach to business. We now have the tools to overcome digital barriers, from fighting cyber threats to improving our customer marketing. According
It’s the 21st century, and there are myths revolving around bots taking over the world. This assumption is far from reality. Machine learning has evolved to the point where people may use it to help with their work, not against them. Chatbots are part of the AI and machine learning revolution and will be a