Hugh O'Neal

Hugh O'Neal

Hugh O'Neal is a software developer with 8 years of experience. He started his career with a junior position in a small start-up and grew to a high-class specialist thanks to his dedication and non-standard approach to solving problems. Hugh established himself as a developer with excellent time-management and creative problem-solving skills. He pays attention to details and follows new trends. He is constantly developing and expanding the scope of his knowledge. Thanks to the ability to communicate with team members and understand processes, one of the directions of his work, besides software development, is the hiring of teams. Hugh successfully selects members with different skills and coordinates the work to implement projects of any complexity.

E-mail: oneal@metadialog.com

AWS Chatbot
  • September 19, 2022

AWS Chatbot is an interactive agent that simplifies controlling, managing and troubleshooting AWS workloads in chat channels. With AWS Chatbot, you may receive alerts, run commands to get diagnostic information, set up AWS resources, and initiate workflows. With several clicks, you can receive AWS notifications and execute AWS Command Line Interface (CLI) commands from chat

Conversational AI architecture
  • September 17, 2022

Chatbots are developed using advanced technologies that often come from artificial intelligence. However, the basic architecture of the dialog interface understood as a general block diagram, is not difficult to understand. Programmers use Java, Python, NodeJS, PHP, etc., to create a web endpoint that receives information from platforms like Facebook, WhatsApp, Slack, and Telegram. We

Conversational AI Hospitality
  • September 14, 2022

Being in the hospitality industry, you try to do everything possible to make travel and stay comfortable for your guests. Despite all these efforts, it may be difficult for people to contact you when they need to resolve their issues and agree on every tiny piece of information they need while traveling. According to recent

Customer Queries
  • September 12, 2022

One of the biggest challenges for any organization is providing good customer service through a website. Ultimately, businesses lose customers because they can’t offer support or pre-sales responses quickly. Customers quickly get bored of waiting and look elsewhere. If you want to provide the best possible support to your customers through your website, it is

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Customer Service Solution
  • September 10, 2022

More and more organizations are realizing the importance of quality over quantity when it comes to customers. Loyal clients are less likely to leave you for a competitor and more likely to recommend you. As a result, your company grows at a lower cosе. All this sounds nice, but it is not easy to earn

Customer Service Chatbot
  • September 05, 2022

The traditional way of serving customers fails to meet the ever-changing expectations of a new generation of customers. Companies still stuck with the old ways must change approaches to deliver more value to customers at every step. Not many clients like using interactive voice response (IVR) systems during phone calls. AI-enabled customer service chatbot is

Improve Customer Service
  • September 01, 2022

Continuous improvement in the customer experience is vital as it is one of the determinants of a company’s profitability. It’s realistic to expect sales increases of 20% or more of a company’s total revenue through superior customer service. Fortunately, there are many tactics you can try to improve your team’s performance. From implementing a quality

Customer Service Software
  • August 29, 2022

Quality customer service software will put your help desk in the best position. They will stay better organized with less workload. Live agents will have more time to problem-solve and deliver remarkable experiences. Your employees get what they need when they answer the phone or chat. Your clients wait less and never have to repeat