Customer Experience

Power of chatbots
The new era of digital technologies brings new possibilities that businesses worldwide could…
Hugh O'Neal
July 19, 2023
The Golden Metrics: 5 KPIs Every Customer Support Leader Should Keep an Eye On
Introduction: In all industries, whether selling a service or a product, one factor…
Martin Sorohan
July 4, 2023
Metadialog
Many people think chatbots and conversational AI are the same. It is a…
Lora James
February 13, 2023
Metadialog
Fast and efficient customer service is the secret of their loyalty to your…
Clark Finley
February 9, 2023
How to Implement Omnichannel Customer Service?: image 1
Organizations are turning to AI to bridge the gap as demand for improved…
Hugh O'Neal
October 28, 2022
How to Implement Omnichannel Customer Service?: image 2
Until the 80s and 90s, most companies had to hire administrators to answer…
Hugh O'Neal
October 7, 2022
How to Implement Omnichannel Customer Service?: image 3
If you’ve just started looking for a customer support tool or have been…
Hugh O'Neal
September 30, 2022
How to Implement Omnichannel Customer Service?: image 4
One of the biggest challenges for any organization is providing good customer service…
Hugh O'Neal
September 12, 2022
How to Implement Omnichannel Customer Service?: image 5
More and more organizations are realizing the importance of quality over quantity when…
Hugh O'Neal
September 10, 2022
How to Implement Omnichannel Customer Service?: image 6
The traditional way of serving customers fails to meet the ever-changing expectations of…
Hugh O'Neal
September 5, 2022
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